Email support@tradingthefuturesmarket.com and we’ll get back to you, usually within one business day. Replying directly to your Stripe receipt email also reaches us.
Nine times out of ten, you signed in with a different email than the one used at checkout. Sign out and sign in with the exact email on your Stripe receipt. If you paid with an address you can’t use, email us and we’ll move your purchase over.
Check your spam or promotions folder for an email from our sign-in service. Links expire after a short time — request a fresh one from the sign-in page if needed.
The voice picker in the player lists every voice installed on your device — try a different one (voices marked “Natural” or “Google” are usually best). Voices vary by device and browser; Edge on Windows and Safari on iPhone tend to have the nicest ones.
Yes — see our Refund Policy. The short version: 14 days, one email, no hoops.
Include the email you purchased with and a quick description of what you’re seeing (a screenshot helps). That’s everything we need to fix most issues on the first reply.